Frequently Asked Questions

ARCHITECTURAL REVIEW

  • What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

  • Where do I find my community's architectural modification request form? 

The architectural modification request form can be found under the Architectural Review Tab of TownSq. 

  • What's the process for submitting the application for modification? How long does it take to get approval?

Once the application is submitted it will be reviewed by the ACC Team and is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. 

  • What is the status of my application?

If you have not heard from the Community Manager or ACC Team within 7 days from the date of submission, please submit a request via TownSq or email your Community Manager at HRHBEmanager@goodwintx.com. 

 

 BOARD MEETINGS
 

  • How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

  • Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

 

COMMON AREA MAINTENANCE

  • What does the Association maintain and what am I responsible for maintaining? The Association will maintain 50 ft on both sides of the Ranches at Buckhorn Creek private roads by mowing on a schedule determined by the Association.  The Association will maintain the entrance once a proper design and plan has been determined and the basic care of the community roads, community easements and the large lake are fully funded and implemented. Lot #1 has a unique position and an area 100' from the fence line will be mowed at the same time as the other 50' road easements on a schedule determined by the Association.
     

 

  • I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our Association first of any concerns about the common community easements.  Please submit a request via  TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

 

MAILBOXES

Two mailbox pads have been placed and 2 mailboxes will be installed at Ranches at Buckhorn Creek per the developer, following that the Association is tasked with the financial responsibility of  pouring pads and purchasing mailboxes as community members choose to build a homestead.  Mailbox issue and then keys will be taken care of as this development occurs.

 

VIOLATION NOTICES

The Association will be utilizing SmartWebs for issuing violations to the Covenants, Conditions and Restrictions agreed upon by each property owner upon purchase of land in Ranches at Buckhorn Creek. 

  • I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to the Association which can be messaged via  TownSq . Additional contact information is available on the notice you received.  

 

  • I need to report an issue with a neighbor's home. 

Please submit a request via TownSq and include a picture and as much detail as possible where applicable.

 

  • When does your compliance driver come through our community?

The schedule will vary and at this time the Association members are making visuals on compliance in effort to respect our limited funding.


 

  • Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website under Documents as well as on  TownSq .

 

CONTACTS

  • Who can I reach for help?

Your Association is here for you.  Please reach out to us when you need help and we will work to be of assistance and if we are unable to find a resolution to your need we will work to get counsel to help us help YOU.

 

  • TownSq App: Submit a request via our web and mobile application for the Association to have an opportunity to be of service to you.

 

  • Customer Service Team at Goodwin TX: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

 

  • Ashleigh Richardson Community Manager: By phone at 214-445-2794(Office). Via email HRHBEmanager@goodwintx.com. 

 

 

  • How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

 

DOCUMENTS

  • Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

 

FINANCIAL

  • What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

  • How do I pay my assessment?

For your convenience, we offer several payment options:

 

Option 1: Mail-In Your Payment to the following address:

 

(HRHBE) – Ranches at Buckhorn Creek POA

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

 

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

 

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (HRBHE) in the memo section of your check. 

  • Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

 

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

  • What is my property code?

Your Property Code is HRBHE

 

  • What is the Management ID?

6587

 

  • When is my assessment due?

$600.00 Per Year, The Due Date is January 31st.

 

  • Are there any fees associated with online payments?

When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

 

  • Why does my account show a negative number?

A negative number means that you have a credit balance. 

 

  • I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

 

  • Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.

 

  • How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

 

  • How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

 

  • What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.

 

  • Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

  • My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

 

  • How do I add my property to reflect on the insurance certificate? 

Contact the Association’s Insurance Agent: Symphony Risk Solutions -972-864-0400

 

Owner Information

  • How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

 

Resales

•    How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered by clicking on Order a Resale Certificate on the top right corner of the Goodwin & Company website at http://www.goodwintx.com 

•    How much does a lender questionnaire cost?

Visit our website by clicking on Order a Resale Certificate on the top right corner of the Goodwin & Company website at http://www.goodwintx.com 

•    Where do I obtain a resale certificate?

Resale Certificates can be ordered by clicking on Order a Resale Certificate on the top right corner of the Goodwin & Company website at http://www.goodwintx.com 

•    I'm the Lender and would like to get a statement.  Is there a charge for this?

A Statement can be ordered by clicking on Order a Resale Certificate on the top right corner of the Goodwin & Company website at http://www.goodwintx.com

Rules/Regulations

  • What is the community's pet policy?
  • 3.33 Animals. Household pets and large animals are allowed in a number permitted by Houston County Zoning Codes, if applicable. No swine, pigs, hogs,, or peacocks are allowed on any Tract. No potentially dangerous animals are allowed.

You can find more information on Town Sq under the documents tab or contact HRBHEmanager@goodwintx.com.

 

TownSq

  • What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

 

  • Easily communicate with neighbors, community managers, and board members 
  • Manage your account and pay online
  • Get up-to-date community news and events
  • Request and review status of service inquiries
  • Participate in community polls
  • Access community forms and documents
  • And more…

 

  • How do I register for TownSq?

 

Registering for TownSq is fast and easy. Follow the steps below to get started: 

 

  1. Visit https://app.townsq.io/ais/sign-up
  2. Enter your Account Number and Zip code (Physical property address)
  3. Provide your email address and create a password 
  • I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

 

  • How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

 

  • How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

 

  • I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.